Refund policy

Refund Policy

At Koshur Phun Store, customer satisfaction is our top priority. We are committed to ensuring that every order placed with us is fulfilled in a timely and reliable manner. However, in the rare event that we are unable to deliver the product you have ordered due to unforeseen circumstances such as inventory issues, shipping complications, or any other logistical challenge beyond our control, we will provide you with a full refund.

You will be notified promptly if we encounter any issue that prevents us from fulfilling your order. In such cases, our team will work to resolve the situation as quickly as possible. If we determine that delivery is not possible, your refund will be processed automatically within 5-10 business days through your original payment method. No action is required from your side.

Please note that this refund policy applies strictly to situations where we are unable to deliver the product. If the product is delivered but you wish to return or exchange it for other reasons, please refer to our separate Return & Exchange Policy.

We appreciate your understanding and support, and we remain committed to delivering excellent service at every step of your shopping experience with us.

Return & Exchange Policy

All sales are final. We do not accept returns or exchanges under any circumstances. Please review your order carefully before completing your purchase. In case of damaged or incorrect items, contact us within 48 hours of delivery. We may offer a resolution at our discretion.